Before the Meter Installation:
• You will receive a notification letter about ALW’s Utility Modernization Project.
• We will send a reminder door hanger two weeks before the installation in your area.
Day of the Meter Installation:
• ALW has partnered with Utility Partners of America (UPA) to service your meters. Their service technicians will arrive at your residence to install the new meter between 8 a.m. and 5:30 p.m. They will have valid ID.
• Each meter replacement will take about 5-10 minutes, and your electric and/or water service(s) will go off briefly while the work is being done. As long as the service technicians can access your meter(s), you do not have to be present for this work.
• Once the meter installation is completed, the service technicians will verify that your new meter is working properly. The technicians will leave behind a door hanger indicating the type of work that was performed. If your meter is not accessible during the scheduled installation, the technicians will leave a door hanger with information on re-scheduling your meter installation.