Close Account or Transfer Services

NEW!!  You can now submit your request online to turn-off or transfer your services to another address in our service area.

Please submit your request one week in advance of the date on which you would like the change to occur. Late applications may result in a delay of service. Additionally, if you do not close your account when you move out, you will continue to be billed.

There will be no provision for weekends (Friday, Saturday, Sunday) or holiday service requests.

To submit your request please log onto your online account at:  You will select the “Disconnect Service” option under Account Services.

If you do not currently have an online account

Please go to and select the “Create A New Account” option. The following information will be required in order to create a new account:
  • Account Number
  • Address
  • Last 4 Digits of the Primary Account Holder’s Social Security Number

If you do not wish to create an online account

Complete the Azusa Light & Water Service Request.  Please use this form to request that your services be turned off or transferred within our service area.