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9-1-1 Calls
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9-1-1 is the phone number that should be dialed whenever police, fire, or ambulance services are needed for an EMERGENCY. When you dial 9-1-1, your address and phone number (minus extension #) will show up on a monitor in the police dispatch center. The police dispatcher answers your call and will transfer your call to the Fire Department or Paramedics, if required. |
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An emergency is something that must be stopped, prevented, or remedied at the immediate time, because it threatens life, physical well-being, or property. If you're unsure if your situation is an emergency, call 9-1-1 anyway. If the dispatcher determines that your call is not considered an emergency call, you will be asked to phone back on a business line.
THIS KEEPS 9-1-1 FREE FOR OTHER EMERGENCIES.
(*NOTE: loud music complaints, parking complaints, barking dog complaints, etc., should NOT be called in on 9-1-1). |
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DO NOT HANG UP! Before you hang up, be sure to tell the dispatcher that you have dialed 9-1-1 by mistake, and that you do not need emergency help! This is particularly important if you dial from a business phone with several phone lines. Anytime the police dispatcher receives a 9-1-1 "hang-up", the caller must be contacted to be sure that no actual emergency exists. If your business has dozens or even hundreds of phone lines, it may be impossible for the dispatcher to determine who, if anyone, needs help, and an officer must then be dispatched to the address. |
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You may dial 9-1-1 for an emergency at any pay phone without needing any coins. The phone number and location of the pay phone will show up on the police dispatch monitor. |
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NO!!! While it is not against the law, we strongly advise against doing this. Automatic dialing of 9-1-1 can result in accidental calls to the 9-1-1 dispatcher. Speed dialing can malfunction, and stop working, which would delay precious response time. In addition, if you are training your children to press a one button speed call number in an emergency, they may not know how to call for help from another phone. |
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The California Highway Patrol is encouraging citizens with cellular phones to report drunk or reckless drivers, accidents, or other emergencies by dialing 9-1-1. You will be connected directly to CHP dispatch, and the call will be rerouted to the proper jurisdiction if necessary. The types of calls that CHP consider "emergencies" include: drunk or reckless driving, traffic accidents or other road hazards, medical emergencies, fires, crimes-in-progress, and stranded drivers in need of assistance. |
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9-1-1 allows emergency calls to be transferred to an interpreter who can interpret other languages. Interpretation is accessible from every telephone, including home and business phones, coin-operated, and phones equipped with TDDs (Telecommunications Devices for the Deaf). |
Business Licensing
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Yes. Anyone who is conducting a business is required to have a business license. |
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Yes. Anyone conducting business in the City must have a business license. |
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The cost of a business license depends on several factors. A few examples would be location, number of employees, and type of business. Contact us for further information at (626) 812-5249. |
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A home-based business requires approval from the Planning Division prior to issuance of a certificate. All other businesses located in the City require approval from the Planning Division, Building Section, and the Fire Department prior to issuance of a certificate. Also, if the business involves food products or is a Laundromat, the approval of the Los Angeles County Health Department is required. Once these entities have approved your business, you may submit a business license application to the Business License Section during regular business hours.
Business License Applications |
City Clerk
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You may request City records in person, by mail at:
213 E. Foothill Blvd.
Azusa, CA 91702-2550 or fax at: (626) 812-5155 You may also request records by email |
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Forms are available at our office (213 E. Foothill Blvd.) or online |
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Applications can be obtained at our office (213 E. Foothill Blvd.), at the Azusa City Library (729 N. Dalton Ave.), at the Los Angeles County Recorders Office, or at the Post Office. |
E-Z Pay Automatic Payments
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Within 30 days after we receive your completed application you will be enrolled in the E-Z Pay Direct Debit Program. |
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Notify Azusa Light & Water at (626) 812-5225 of changes in your bank or account information, address, etc. Inaccurate information may result in payments being refused by your financial institution. Azusa Light & Water will not be responsible for delays or losses that result from inaccurate information of failure to provide us with timely notification of changes. |
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Customers whose E-Z Pay Direct Debit Payments are refused by the bank will be subject to normal delinquent account processes and fees. Allowances for documented bank errors will be at the discretion of Azusa Light & Water. Customers will be automatically terminated from the E-Z Pay Direct Debit Plan on the second occurrence of a returned payment unless documented in writing as a bank error. |
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You may cancel your participation at any time by calling Azusa Light & Water at (626) 812-5225. Termination will become effective within 10 business days after we receive your notification. |
Electric Service
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First check your breakers and see if any of the breakers have gone off. If the outage persists for more than a few minutes, check to see if surrounding neighbors are also out, then call Azusa Light & Water to find out if we are experiencing an outage. Call (626) 812-5225 and then press #. This will give you the information concerning outages. |
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If the dimming or flickering occurs when an appliance turns on, it may be due to too many appliances on one circuit. If the flickering is constant, call Azusa Light & Water. It may be due to the loose wires either inside or outside of the home. |
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If you live in a single residence the breakers are usually located below your electric meter outside of your house. In some homes there might be a breaker box in the house. Most apartments have breaker boxes located on a wall inside of the apartment. All main breakers are located at the meter. It is important to keep the meter and breakers box clear from overgrown plants and piled up discards to allow for accurate reading of the meter. |
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We do not get our electricity from Edison, but we do use their transmission lines to bring electricity to Azusa. |
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At this time it is not possible for Azusa to pick up new customers outside of our service territory. |
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Usually during the summer season you will notice your bill going up due to air conditioning usage. If your bill is high all year long you can do an energy audit of your home.
a. Do you have more than one refrigerator?
b. Are your light bulbs higher than 60 watts?
c. If you have a swimming pool or any timers for water or lights, make sure to change them during the seasons for your benefit. |
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Call Azusa Light & Water at (626) 812-5225 to report any problems with street lights not working properly. Please report any vandalism of street lights to the Police Department at (626) 812-3200. |
Finance
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The City budget is available at the reference desk in the Azusa Library. It may not be checked out but it is available for public inspection in the library. 2007-2008 Adopted Operating Budget |
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Construction of the pool was funded primarily by grant money from Los Angeles County. The terms of the grant require all pool patrons to be charged the same admission fee. Therefore, it is illegal to give free or reduced cost swimming pool admission to Azusa residents. |
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Fees and charges are set just high enough to recover the costs of providing City services. In some cases fees and charges do not recover all of the costs of providing a service and are subsidized by general revenues. |
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Business licenses can be obtained from the customer counter on the second floor of the Light & Water building (729 N. Azusa Avenue, Suite B), Monday through Thursday from 7:00 am to 5:30 pm. For more information, visit Business Licensing |
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While property taxes is not mandated to pay for any given service, they are generally prioritized to pay for essential services, such as public safety, first. In Azusa 100% of General Fund property tax is allocated to police services. |
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The City must obtain price quotations for purchases of $500 or more. The quotations, but not the bills, of Azusa merchants are reduced by 1% to give the local merchants a bidding advantage over outside vendors. Of course, all goods must be of equal quality and quantity. |
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When managing idle cash the City Treasurer has three guiding principles: 1. Safety
2. Liquidity
3. Return on investment Safety has the highest priority and return on investment the lowest. Following those principles, the treasurer invests about half of the City’s idle cash in a State investment pool while the balance of the idle cash is invested at several institutions in very secure investments. |
Light & Water - Customer Service
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To sign for service you may phone us at (626) 812-5225 during regular office hours - 7:00 am to 5:30 pm, Monday through Thursday. Required information:
- Drivers License or other photo ID, social security number, birth date
- Place of employment (if applicable) and prior address
- Prepayment is required or Equifax (based on propensity to pay utility bills)
- Renter must have Rental Registration Certificate
- Owners are required to bring Owners Certificate, issued by City of Azusa
- Business customers need to have their business license
To sign up online or view more information, go to Sign Up For Service |
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The prepayment is a guarantee of final payment on the account. Prepayments can be waived if the customer agrees to a credit check and passes our minimum score. The fee is $1.25 and the credit check is run through Equifax. If you do have to pay a prepayment, it is accepted in the form of cash, check, money order, cashiers check. Large deposits can be made with a surety bond or certificate of deposit. For residential customers, the prepayment will be applied as a credit to the account after two years perfect payment history (no payment reminders, disconnect notices, or shut offs), or applied at the time the account is closed. |
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The prepayment is based on an average two months billing:
Residential electric is $135 or $150 if unit is all electric.
Residential water is $55.
Commercial prepayments for electric begin at $275 or average of two months billing, whichever is higher. Commercial water prepayments are $55. Commercial prepayments are not refunded until the account is closed. |
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Our address is 729 N Azusa Ave., and we are located on the corner of Azusa Ave. and Foothill Blvd. next door to Sav-On Drug Store - approximately one mile north of the 210 freeway. We are open Monday - Thursday, 7:00 am-5:30 pm. For more information, call us at (626) 812-5225. |
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City Hall is at 213 E Foothill Blvd. - one block east of Azusa Ave. This complex serves Community Development, Human Resources, City Clerk, and Administration. |
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The City of Azusa is on a 4 day - 10 hour schedule as a part of the City’s Ride Share program to reduce smog and congestion. The longer hours also better serve those customers who want to come in before or after work. After hours services are available through our answering service at (626) 812-5225. |
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During business hours contact Azusa Light & Water at (626) 812-5225. After hours, the calls will be automatically forwarded to the answer service. They will dispatch emergency crews for electric and water problems. |
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There are two drop boxes located outside of our building. The first is in front of the office building on the curb, and the second is located right next to our drive-through window in the back of our building. You may also check out online payment options. |
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After-hours reconnection for nonpayment will only be provided on Thursday, Friday, and Saturday. Call Azusa Light & Water at (626) 812-5225 before 7:30 pm. Delinquent amounts plus reconnection charge and any applicable prepayments have to be paid at the Light & Water office by 10:00 am the following Monday. Otherwise, services will be disconnected again and no reconnection without receipt of payment, and no after hours reconnection will be provided for six consecutive months. |
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Login to check your account balance. The Billing History screen provides the due date of the bill. My Account |
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If you live in the city limits of Azusa your meters are read once a month. If you live in County area, Glendora, Covina, West Covina, or Irwindale then your meter is read bi- monthly. Your bill will fluctuate according to your usage. Normally the bills will rise during the summer because of the heat. |
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If you live in the city limits of Azusa you are billed monthly, and you will usually receive your bill around the same time every month depending on where you live. If you live in the county area of Azusa, Covina, Glendora, W. Covina, or Irwindale you are billed bi-monthly. You will receive a bill every two months. |
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You can call the Light & Water office at (626) 812-5225 and speak to a customer service representative anytime during working hours, and our representatives will be happy to answer any questions you might have. |
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When the check is returned to Azusa Light & Water, it will be charged back against your account and a service charge will be assessed. The account becomes “Cash Basis Only” for six consecutive months. That means only cash or money orders will be accepted. If there was a bank error, a letter from the bank will waive the cash basis only status, but the service charge is still assessed. |
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The billings are mailed approximately the same time each month. If you have not received the bill within a week of your usual time, call Azusa Light & Water to request a duplicate bill or sign up for our paperless Online Billing and Payment. |
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Call Azusa Light & Water at (626) 812-5225 prior to your shut off date to make any payment arrangement that is needed. Extensions are granted one time every six months. Maximum length of hold is one week after scheduled shut off date. |
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Payment is due 20 days from the original billing date. A Payment Reminder Notice is mailed the next business day after the original due date. The reminder serves as a notice advising that the account will be considered delinquent and subject to late fees and disconnection. |
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Failure to pay by the 3:00 pm deadline on the Payment Reminder Notice generates a Disconnection Notice which is mailed advising of the scheduled shutoff date. To avoid disconnection of service, payment must be made in office by 5:30 pm on the prior date or an additional $34 processing fee will be assessed whether service has been turned off or not. |
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If service is turned off there will be reconnection charges up to $515 plus prepayment requirements to be paid prior to restoring service. The service will be connected during business hours the next business day. |
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The Light and Water Department acts as billing agent for other departments within the City. The Refuse charge is for the monthly pick up fee for trash service. The Community Maintenance charge (per property rating) is for the maintenance of public landscaping. The Pub Ben Charge is a state mandated charge (per KWH) for use in local Public Benefit programs. The Cal Energy Tax is a State mandated consumption tax (per KWH). Those revenues are paid to the State of California. Appropriate Users Tax are also consumption based and used to maintain the quality of City services. The RWCAF charge (per CCF) is a yearly adjusted charge that covers the cost of acquiring replacement water that exceeds the amount Azusa Light & Water receives from the San Gabriel Basin. |
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There are two programs for low income as follows:
Assessment Fee Exemption is available for residents who qualify. Exemption from community maintenance fee, electric, water, and gas users tax can be qualified for by: 1) Low income - contact office for income levels to qualify 2) Social Security Disability 3)62 years of age or older Residential Low Income Assistance Program is available for residents whose income levels are at or below qualifying levels and have resided at address for 12 months. This program offers a one time a year discount of one month of billed electric charges. Copy of Income Tax Return is required if filed of latest filing. |
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All payments are due within 20 days of the billing date. |
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We accept cash, check, money orders, and cashier checks. Learn more information at Payment Options. |
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Our field service representatives are not bonded to take money in the field. |
Light & Water - General
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If the tree is on city property, call Parks Maintenance at (626) 812-5260. If you are calling to get trees trimmed away from power lines call Azusa Light & Water at (626) 812-5225 during business hours. Call your local phone service at 1(800) 483-4000 for trees in the phone lines. |
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Call the Engineering Division at (626) 812-5284. |
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Call the Graffiti Hotline at (626) 812-5244. |
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Call the Street Department at (626) 812-5254. |
Planning
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You can find the zoning of your property by calling the Planning Division at (626) 812-5299, or by visiting the Planning Division front counter at 213 E. Foothill Blvd, City Hall West Wing. |
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The City has established a simple process for issuing building permits. A brochure and an online application form will soon be available at this website. For now, you can contact the Planning Division at (626) 812-5247 or visit the Planning Division front counter at 213 E. Foothill Blvd. |
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In most cases, no. The City’s Municipal Code requires single-family homes to have a two-car garage. In some cases, existing garages may be converted as long as a new garage is constructed to replace the converted garage. |
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Yes. The location, size, height, and number of signs are regulated by the City’s Municipal Code. Visit the Planning Division counter for an application for a sign. Sign Regulation Handout |
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Certain types of small businesses are allowed as home occupations as long as they meet certain criteria. A home occupation business license is required for all such businesses, and can be obtained at the Planning counter. |
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A use permit (UP) is a special permit that is reviewed by the City’s Planning Commission for certain types of businesses. The City’s Development Code contains a listing of businesses that require UPs. The Planning Commission bases its decision (to approve or deny a UP) on the specific characteristics of the property in question. For example: is the property large enough to accommodate the proposed business; does the property have enough parking; and does the street that serves the property have the capacity to handle the amount of traffic generated by the proposed business. Development Code |
Police Department
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The City of Azusa contracts with the San Gabriel Valley Humane Society. The Humane Society provides many animal control services and sheltering for strays. Contact them at (626) 286-1159. Their shelter
is located at 851 E. Grand Avenue, San Gabriel.For animal emergencies contact the Azusa Police Department at (626)
812-3200. |
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Fingerprinting is conducted on Wednesdays, from 4:00 pm to 8:00
pm on a walk-in basis. The cost for each card is $9. We cannot
provide fingerprints for immigration purposes. |
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Construction may begin at 7:00 am within the City limits. |
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The child must be either 6 years old OR 60 pounds. The parent may be cited if the child does not meet these requirements and is out of a child car seat. |
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The law requires that all children under the age of 14 are required to wear a helmet. The child and the parent are cited if he/she is not wearing a helmet while riding his/her bike. |
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Laws specifically govern which type of reports can be released to the public. Contact the Records Unit during our business hours or call (626) 812-3233 with your specific request.
Services and fees |
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Bring your citation to the Police Department during business hours and request an officer to inspect your vehicle. You must bring your repaired / corrected vehicle and your citation to the station, and pay the appropriate fee. It will be your responsibility to return the proof of correction to the appropriate court along with any fees required to have the citation dismissed. |
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You may call the City’s Public Works department at (626) 812-5244 for graffiti removal. If you have knowledge of who may have been the person or persons who did the graffiti, contact the Police Department to file a report. |
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Contact the Police Department at (626) 812-3255 and leave your name
and address and an application will be sent to you along with some
basic information as to why you register your alarm.
Alarm information |
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You must call ahead of time to arrange with the watch commander to assure if there will be an officer available the day you are having the meeting. The best day to have the meetings are on a Wednesday, but once again, you must call and make arrangements with the Watch Commander. |
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Non-emergency police calls should be made to (626) 812-3200. You may also contact the Special Enforcement Team by calling the tip line at (626) 812-3272. If desired, callers may remain anonymous. |
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Mandatory dog licenses and voluntary cat licenses may be obtained by contacting the San Gabriel Valley Humane Society at (626) 286-1159.
Most licensing transactions can be conducted by mail. |
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Contact the City’s Job Hotline number, available 24 hours a day for information on current City job listings, at (626) 812-5251. Or view job openings online |
Power Resources
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Azusa's goal is 20% by 2010, and no less than 33% by 2020. These goals are consistent with and in the spirit of current legislative mandates. |
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Two years ago, we initiated and held preliminary discussion with Rosedale developers to install distributed solar system to showcase PV systems. However, the developers did not express interest at the time and due to recent housing market slow down, no discussion has taken place since. |
Public Works
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For emergencies after hours, call the Azusa Police at (626) 812-3200 For problems Monday through Thursday from 7:00 am to 5:30 pm, please report the following problems:
Graffiti
Uplifted Sidewalks
Potholes
Sewer Problems You may report these issues by phone at (626)812-5244 or email us |
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Contact the Engineering Division at (626)812-5261 |
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To dispose of used oil or household hazardous waste, call Cary Kalscheuer at (626) 812-5174 or email your request |
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Call Athens Disposal (under contract with City) at (626) 336-3636 |
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Green Waste only with weekly household pick-up, and used oil For more information, view the City's recycling programs |
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Call the shopping cart Hotline at (800) 252-4613 or call
Andy Cawte at (626) 812-5275. |
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You may call Victor Padilla at (626) 812-5244 or email |
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Sweeping is scheduled the day after trash pick-up. For
questions, contact Victor Padilla at (626)812-5244 or email your questions |
Recreation
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The office is located at 320 N. Orange Place, Azusa. Office hours are Monday through Thursday from 7:00 am to 5:30 pm. |
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From September through June the gym is open from 3:00 pm to 6:00 pm with adult sports leagues ongoing in the evening hours. From June through mid August the hours are 1:00 pm to 6:00 pm. |
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James Slauson Community Pool is located at 501 E. 5th Street, Azusa. Public recreation swim starts in late June and concludes in early September. Hours are 1:00 pm to 3:45 pm, Monday through Friday and weekends 12:00 pm to 4:00 pm. |
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All park picnic areas are available on a first-come, first-use basis, with the exception of Pioneer Park northeast section, Memorial Park, and Northside Park south. Reservations can be made at the administrative office at Memorial Park. Ball fields, facilities, athletic fields, and James Slauson Community Pool may also be reserved for a fee. Banquet facilities and meeting rooms are available at the Azusa Woman's Club, Azusa Senior Center, and Memorial Park Recreation Center. Contact the Azusa Recreation and Family Services Department at (626) 812-5280 for details. |
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Memorial Park - 3:00 to 6:00 pm
Slauson Park - 3:00 to 5:00 pm
Gladstone Park - 3:00 to 5:00 pm
Northside Park - 3:00 to 5:00 pm
Murray School - 2:30 to 5:00 pm
Powell School - 2:30 to 5:00 pm
Mt. View School - 2:30 to 5:00 pm
Dalton School - 2:30 to 5:00 pm |
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The City of Azusa Recreation and Family Services Department, Parks Division, currently uses a telephone tree request method of trimming parkway trees. They are trimmed on a first-come, first-served basis. Emergencies are handled with top priority. To have your tree trimmed / inspected call (626) 812-5260. |
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Azusa American Little League
Azusa National Little League
Azusa Junior All American Football |
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For information dealing with the Angeles National Forest contact Ranger Information Center located at the mouth of the canyon on Highway 39 at (626) 335-1251. Or call the United States Forest Service Office - Arcadia Station at (626) 574-1613 or (626) 574-5200. |
Trash Service
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If you are a residential barrel customer, your service day depends on your location in the City. Other customers using a bin to dispose of waste should call Athens Services at (626) 336-6100 to find out your service day.
Trash Pick-Up Schedule |
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For missed pick ups call Athens Services at (626) 336-6100. Remember, we recommend that barrels be set out before 6:00 am on your trash service day. Also, barrels cannot exceed 33 gallons in capacity and 50 pounds in weight. Barrels larger than 33 gallons will not be serviced, and 33 gallon barrels heavier than 50 pounds will not be serviced. Barrels should be constructed of plastic or metal and have handles on the exterior. |
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Both single family and multifamily residents in Azusa may have these large items picked up free of charge. We suggest you call Athens Services 24 hours prior to your trash pick up day at (626) 336-6100 and notify them that you have a bulky waste item for pick up. Then, just set the item out for pick up in an appropriation location. |
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Call Azusa Light & Water at (626) 812-5198. |
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Athens Services should be collecting properly separated green waste with a separate truck. If they don’t, then all ratepayers end up paying more. Properly separated green waste is “Clean Green” material–you cannot use plastic bags or throw other trash into the same barrel with grass, leaves, and other yard trimmings. Call (626) 812-5198 to report co-collection of properly separated green waste and trash. For more information, view the Green Waste Program |
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Refuse service charges in Azusa are billed directly to the tenants of multifamily units unless other arrangements have been made to bill the property management company. Property managers or owners may call (626) 812-5225 to arrange for a consolidated billing for all tenants. |
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Azusa began a comprehensive program in October 2000. All waste that is collected by Athens Services is taken to their material recovery facility or MRF, where all paper, glass, plastic, and metal is recovered and recycled. |
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Our residential and commercial rates are competitive with other neighboring cities’ rates, especially considering all trash here is processed through a MRF to ensure recycling by everyone. Second, Azusa residents are not limited to two or three automated barrels like in some cities, and do not have to pay extra for extra barrels as is the case in cities using automated barrels. Third, both single family and multifamily residents get free bulky waste pick up in Azusa. In many cities these services cost more. |
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Call Cary Kalscheuer, Assistant to the Director of Utilities, regarding trash complaints or recycling matters at (626) 812-5198. |
Water Service
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Water pressure fluctuates according to what part of the City you live in. If you need to know what your water pressure is, please call our office at (626) 812-5225 during office hours and we can send a representative to check your meter. |
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The water meter is generally located out towards the front of the property near the sidewalk. It is enclosed in a concrete box with a removable reading lid. In some instances, the meter may be located at the back of the property in an alley way. It is important to keep the box free from trash and overgrown plants to allow for accurate reading of the meter. |
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Low water pressure can be due to old plumbing, an old water meter, or possibly lime deposits in your lines. Also a line that is too large for the existing meter and numerous other problems can also result in low water pressure. If the problem is persistent call Azusa Light & Water at (626) 812-5225 during working hours. |
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Most of the time it is because there is a leak somewhere in your home. Check your toilets for worn out parts that cause phantom flushing, sprinkler lines for broken sections, or faulty sprinklers or timers. |
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First, make sure everything is turned off inside and outside of your home. Then check your meter to see if the dials are moving. This will indicate if water is being used. If the meter is moving that will indicate that you do have a leak. Soft areas and extra green spots in the lawn will pinpoint a leak in the sprinkler lines. A plumber will be able to identify any broken lines you may have inside. |
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Most discoloration is caused by rusty pipes. If there has been some work done on your street recently, it is possible that dirt has gotten into the lines, just run the water until the water is clear and this should solve the problem. If discoloration or smell continues, call Azusa Light & Water during working hours at (626) 812- 5225, so we can send someone to assist you. |
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