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1. When should I call 9-1-1?
2. What is considered an "emergency"?
3. What is the non-emergency phone number
4. What Happens If I Accidentally Dial 911?
5. Are pay phones any different?
6. Should I program my telephone to dial 9-1-1?
7. What about calling 9-1-1 from my cellular phone?
8. What if I don't speak English?
9. If I Call 911 From A Cellular Phone, Will I Get Azusa PD?
10. Will You Know My Location If I Call From A Cellular Phone?

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1. Do I need a business license if I am operating from my home?
2. If my business office is located outside the City, but I do work within City limits, do I need a business license?
3. Can I distribute flyers or advertising material in Azusa?
4. How much does a business license cost?
5. How do I apply for a business license?

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1. How do I obtain City records?
2. How can I file a claim?
3. Where can I register to vote?

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1. When do the automatic payments start?
2. Once enrolled, how do I change information on my E-Z Pay Direct Debit enrollment?
3. What happens in the event of a rejected payment?
4. How do I cancel the E-Z Payment Plan?

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1. What do I do if my lights go out?
2. Why do my lights flicker or dim?
3. Where are my breakers located?
4. Do we get our electricity from Edison?
5. Can I get electricity from Azusa instead of Edison?
6. Why is my bill so high?
7. My street light is out, flickers on and off, or stays on all day, whom can I call?

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1. Where can I go to look at the City’s budget?
2. Why do Azusa residents have to pay to use the swimming pool at Slauson Park?
3. How does the City determine the amount to charge for fees and charges?
4. Where do I go to get a business license?
5. What do property taxes pay for?
6. Does the City give preferential treatment to Azusa businesses when buying goods for use by the City?
7. What does the City do with idle cash?

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1. How do I sign up for service?
2. Why do I have to pay a prepayment?
3. How much are the prepayments?
4. Where is the office?
5. Where is City Hall?
6. Why are you closed on Fridays?
7. Whom do I call for emergency water or electric problems?
8. Can I make after hours payments?
9. Can services be reconnected after hours?
10. Is there an easy way to find out my balance and due dates?
11. How can I find out about the power crisis?
12. How often do you read my meter?
13. How do you read my meter?
14. When am I going to get my next bill?
15. Whom can I call about my bill?
16. The bank told me my check didn’t clear, what happens now?
17. What if I don’t receive my bill or lose it?
18. Can I have more time to pay my bill?
19. What is a Payment Reminder Notice?
20. What is a Disconnection Notice?
21. When can services be reconnected?
22. What are the other charges on the bill, i.e. Refuse, Land Assess, Public Benefit?
23. Are there exemptions to these fees?
24. When is my payment due?
25. What forms of payment are accepted?
26. Why can’t I make the payment to the guy who shuts me off?

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1. Whom do I call to get my tree trimmed?
2. Whom do I call to get my sidewalk fixed?
3. Whom do I call for graffiti removal?
4. Whom do I call for problems related to the sewer lines?
5. Whom do I call to pick up a stray shopping cart?

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1. How do I find the zoning of my property?
2. What do I need to do to build a room addition onto my house?
3. Can I convert my garage into a bedroom?
4. Do I need a permit to display a sign or banner on my business?
5. Can I conduct a business out of my home?
6. What is a use permit?

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1. Azusa currently has a goal of 20% renewable sources by 2010. How much of that is mandated by current law?
2. What discussion (if any) has there been about integrating photovoltaic systems in some of the Rosedale construction?

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1. How do I report items in the City to be fixed?
2. How much are the fees for public works permits?
3. Where can I dispose items that can harm the environment?
4. Where can I dispose an old stove, mattress, couch, etc.?
5. What recycling programs does the City have to offer?
6. Where do I report abandoned shopping carts?
7. I would like to report overgrown weeds. Whom should I contact?
8. When is my street scheduled to be swept?

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1. What are the office hours and location for the Recreation and Family Services Department?
2. What are the Memorial Park Gymnasium hours?
3. What are the public recreation swim hours at James Slauson Community Pool?
4. Can I reserve a park picnic area, meeting room, party facility, community pool, ball field ,or athletic field?
5. What parks and school sites are staffed with after school Recreation Leaders and program opportunities?
6. When and where does the Azusa Parks and Recreation Commission meet?
7. How do I get my parkway tree trimmed?
8. What other private organizations conduct recreational activities in Azusa?
9. Whom do I contact on Recreational opportunities in the mountain area north of Azusa / Angeles National Forest for camping, hiking, etc.?

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1. What is my trash service day?
2. Whom do I call if Athens Services does not pick up my trash or green waste?
3. How do I dispose of furniture or large appliances like a refrigerator?
4. What if Athens Services does not respond to my complaint regarding a missed pick up, or does not pick up a bulky waste item as requested?
5. Athens Services picked up my green waste with the trash and put it into the same truck. Why don’t they collect green waste separately?
6. How do I order a temporary bin so I can dispose of extra debris?
7. When is the next Household Hazardous Waste Roundup?
8. I live in an apartment. Why do I have to pay for trash collection service?
9. Why doesn’t Azusa start a recycling program?
10. Why does trash collection cost so much?
11. Whom do I call to discuss recycling in Azusa?

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1. What is my water pressure?
2. Where is my water meter?
3. Why do I have low water pressure?
4. Why do I hear water running somewhere in my house?
5. How can I tell if there is a leak?
6. Why is my water discolored?