Light & Water - Customer Service

Posted on: June 1, 2017

Customer Alert

Alert   Customer Alert!
Azusa Light & Water would like to caution its customers to be on the lookout for thieves or scammers who are disguising themselves as utility workers to gain access to people’s homes pretending to perform an unscheduled utility-related inspection or repair. These scammers are articulate and look the part and can convince unsuspecting homeowner to let them in. Once inside, the impostor distracts the homeowner while an accomplice steals valuables. Recently, there have been several reported incidents about these scammers who target mostly the elderly. 


Utility workers rarely go to customer’s door unannounced, so if they do:

• Make sure you ask for photo ID 

• Look for a vehicle with ALW logo on it

• Call ALW office at (626) 812-5225 to verify

• Do not give personal information

• Do not give cash


If something seems off or suspicious, call the police.

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