Contact Us

Find your reason for contacting us below, and learn how you can best help us meet your needs.

Correspondence & Payments

Send payments to:
Azusa Light & Water
P.O. Box 7030
Artesia, CA 90702-7030

Customer concern or complaint letters:
Azusa Light & Water
Assistant Director of Customer Care and Solutions
P.O. Box 9500
Azusa, Ca 91702

Customer Service
Customer Service Representatives are available Monday through Thursday, 7 am to 5:30 pm. Most issues can be handled right over the phone at (626) 812-5225.

For the hearing impaired, please dial 711 and ask the TRS operator to be connected to (626) 812-5166 or (626) 812-5167 for assistance.

Automated Account Information System
Call our new automated system anytime at (626) 812-5225 to hear your account balance, due date, and/or request a payment extension or duplicate bill. You will need your account number and the last 4 digits of the Social Security Number on the account in order to access your information.

After-Hours Customer Assistance
Call (626) 812-5225 after hours and you will be directed to our answering service. This service has the ability to dispatch service crews if deemed necessary. They do not have access to any customer information, therefore use the Automated Account Information System for balance inquiries. After Hours re-connections are only available Thursday through Saturday.

Existing Accounts
For all questions relating to your existing account you may email the Customer Service Division. Please allow 1 business day for a response. Please include your full account number and your service address as part of your message.

General Information
If you are unsure of who you need to speak with or seek general information from the department, please email for information assistance.

New Services
If you are calling about establishing new service at a location that is within our service territory, but is not currently connected to either our electric or water systems, please email us. Your request will be reviewed and forwarded to the appropriate person who will be able to address your service requirements.

Open / Close Account
To open or close an account, visit the Utility Connection Service or call Customer Service at (626) 812-5225 for assistance.

Refuse Service
If you have non-billing related questions or concerns about your refuse or recycling service, please call (626) 812-5225.

Special Programs
The department has several Public Benefits programs, such as low income assistance, major appliance purchase incentives, refrigerator / freezer rebates, residential energy conservation programs, and commercial / industrial energy partnerships. To learn more about these programs or to find out if you qualify, please call (626) 812-5225.