Recurring Offline Billing and Payments

Overview


For those that don’t like to enter payment information online, Azusa Light & Water can set up your account through the national Automated Clearing House (ACH) system, to automatically draft payments to pay your utility bill on-time each and every month while you’re a customer.

Eligibility


Customers applying for E-Z Pay Automatic Payment Plan must have an account with a bank, savings and loan, or credit union that is part of the ACH system. Utility accounts must be current and paid in full at the time of application, in order to qualify for E-Z Pay Automatic Payment service.

Azusa Light & Water requires a completed application which may be downloaded by Clicking Here. You may also request a form by phone by calling (626) 812-5225. Complete and return your application by mail to our office at:

Customer Service
Azusa Light & Water
P.O. Box 9500
Azusa, CA 91702

You may also deliver the application by visiting our office located at:

Azusa Light & Water
729 N. Azusa Avenue
Azusa, CA 91702

Within 30 days after we receive your completed application you will be enrolled in the E-Z Pay Direct Debit Program.

Payment Terms


Accounts on the E-Z Pay Automatic Payment Plan will have their checking accounts debited for the entire “Please Pay” amount on or after the due date printed on their statement. Customers will continue to receive a billing statement each month. In order to avoid paper bills, you must sign-up for Recurring Online Billing and Payments.

Rejected Payments


Customers whose E-Z Pay Direct Debit Payments are refused by the bank will be subject to normal delinquent account processes and fees. Allowances for documented bank errors will be at the discretion of Azusa Light & Water. Customers will be automatically terminated from the E-Z Pay Direct Debit Plan on the second occurrence of a returned payment unless documented in writing as a bank error.

What You Need


To see what you need to complete the E-Z Pay Application, download form from link above.

Changing or Cancelling Your E-Z Pay Account


To make changes in your banking or other information, or to cancel the automatic bank payments, please call our office at (626) 812-5225. Changes usually go into effect in less than 10 days.