Online Services

Already have an Online Utility Account?

 
 Login to your Utility Account to make payments and to view statements.

Create / Manage Your Account


In order to sign up online for recurring payments and to view your bills online, you need to create an account online. If you are an existing customer you may Click Here to create your account. However, please be aware that Azusa Light & Water is currently working to change payment processors.

We expect to change payment processors sometime after May 1, 2016. We will notify all electronic payment customers by email before making the change. Once the change is made you will be required to re-register and create a new account. We will provide an email with a link along with instructions on how to re-register.

What You Need to Create an Online Account


You only need the following information to create an online account: 
 
  • Utility account number
  • Last 4-digits of your Social security number
  • To make recurring payments you’ll need a routing and checking account no.

Payment Options


Save postage and pay your utility account by phone, online or in one of our two drop boxes. Check out your options with Payment Options.

Request a Payment Extension


If you have received a Disconnect Notice you may request a payment extension by calling (626) 812-5225. For established customers, Azusa Light & Water will consider granting a payment extension up to 7 days. Customers requesting an extension must not be delinquent past the due date on the Disconnect Notice.

Close Account or Transfer Services


To request to close your account or transfer your service to another address in our service area online, click here: Close Account or Transfer Services.

Changing or Cancelling Autopay ACH Payments


Customers can sign-up for automatic payments online or by filling out and submitting a form to Azusa Light & Water. If you submitted an Autopay form to us by U.S. Mail or in person, you may be signed up for E-Z Pay Automatic Payment Plan and will need to call (626) 812-5225 to cancel the automatic bank drafts. Click Here for more information.

Changing Recurring Payments Online


If you signed up online for recurring billing and payments, you will need to login to your account to cancel the recurring billings/payments. Check your email inbox for login information or Click Here to login.

Report A Problem


Complete online forms to report issues with street lights, trash pickup and report water waste.