City of Azusa, California The Canyon City
Fountain Square and Palm Tree - Creek - Historical Building
Print Email Page RSS

Go To Search

Contact Us
213 E. Foothill Blvd.
Azusa, Ca 91702

Ph: (626) 812-5200

                 If You Are Seeing Snow On Your TV...Here's Why

If you turned on your TV on April 15, and got nothing but a snowy picture on all channels, it is because Azusa cable provider Charter Communication has gone to a digital format.  The new digital format requires a digital set-top box which can be picked-up at Charter offices, 4781 Irwindale Avenue or by calling (626) 598-8293.

On or after April 15, 2014, Charter will begin removing the analog format of every channel from their TV lineup and delivering only high-quality digital signals to each television outlet to all homes and businesses in Azusa. 

Over time, television technology has transitioned from low-tech analog to the high-quality digital format.  There is no additional fee for the new HD channels for customers already subscribing to Charter HD services.

Over 90 percent of Charter's customers are already using digital equipment from Charter to view their favorite channels.  For customers without a Charter issued set top box or a CableCard device connected to their televisions, this change will require each TV to be installed with Charter Digital equipment to continue viewing favorite programming.

To ensure a smooth transition for non-digital households, Charter is providing free digital equipment to customers for a specified period of time depending on eligibility.  These offers will vary based on a customer's current level of service and are described in greater detail in the attached customer notification.  Applicable standard equipment rate card pricing will apply upon expiration of those offers.

Customer notification efforts have included first class letters, phone calls, telemarketing efforts and an informational website:

Please contact me Charter with any questions or comments you may have at the customer care group at 1-888-GET CHARTER (1-888-438-2427).


News Flashview all
RFP for Proposals for Consultant
to Administer the Registration and Maintenance of Vacant and Abandoned Properties Ordinance. Deadline to submit proposals is 5:00 pm, Monday, May 5, 2014. RFP...
One Book One Azusa
Join us as we read "Tattoos on the Heart" for our inaugural community-reading program! Read more...
VCI Construction, Inc. Furnishing and Installing Underground Electric Conduits and Vaults
Project begins April 21, 2014 and is scheduled to be completed by May 22, 2014. Additional Info...
Phase III Water Shortage Declaration
Phase III Water Shortage Declaration will become effective on May 1, 2014. Under Phase III Water Shortage, water consumption in the Azusa Light & Water service territory must be reduced by twenty percent (20%) Drought Resources...
Want To Know What Streets To Avoid?
Engineering Division is now posting lane closures. [Read on...]
Fountain and Palm Tree Picture
Print Email Page RSS

Go To Search